Shipping

Shipping Policy

Thank you for choosing Mollasani as your shopping destination. We strive to provide you with a delightful shopping experience and ensure your order is delivered to you promptly and efficiently. Please read our shipping policy carefully to understand how we handle shipping and delivery of your products.

  1. Processing Time:

    • All orders are processed within 1-3 business days from the date of purchase. Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

  2. Shipping Methods and Delivery Time:

    • Standard Shipping: Estimated delivery time is typically 6-15 business days. However, please note that delivery times may vary depending on your location and other factors beyond our control.
    • Expedited Shipping: For customers who need their orders faster, we offer expedited shipping options with estimated delivery times of 2-5 business days. Additional charges may apply for this service.
    • Please note that the estimated delivery times are provided by the shipping carriers, and we cannot guarantee exact delivery dates as they may be subject to unforeseen delays caused by weather conditions, customs, or other circumstances.

  3. Shipping Destinations:

    • We currently ship to customers within the EU and United States. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience caused and appreciate your understanding.

  4. Shipping Costs:

    • Shipping costs are calculated based on the weight of the package, the destination, and the selected shipping method. The exact shipping cost for your order will be displayed at checkout before you complete your purchase.
    • Occasionally, we may run free shipping promotions or offer discounted shipping rates. Stay tuned to our website and social media channels for any ongoing shipping offers.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please allow up to 48 hours for the tracking information to be updated in the carrier's system.

  6. Order Modifications and Address Changes:

    • If you need to modify your order or change the shipping address after placing it, please contact me at mollasaniboutique@gmail.com. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.

  7. Undeliverable Packages:

    • In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect or incomplete address provided by the customer, refusal of the package, or multiple failed delivery attempts, the customer will be responsible for any additional shipping charges incurred for re-shipment.

  8. Lost or Damaged Packages:

    • We take great care in packaging and shipping your orders, but in the unfortunate event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact us at info@mollasani.com. We value your business and are committed to ensuring your satisfaction with every aspect of your shopping experience at Mollasani.

Current average response time is 3 to 5 business days for a response to your inquiry. Please do not send more than one email, the more emails you send the more time it's gonna take for us to help you. We are available Monday to Friday, 10am-5pm (PST).